Friday, September 23rd
Managing Cultural and Language Barriers in Delivering Pain Self-Management Skills Training to Health Care Providers from Low Resource Countries
While the concept of self-management has become established amongst healthcare providers (HCPs) in Western countries, it is relatively new in Southeast Asia. Furthermore, teaching patients how to use pain self-management strategies requires skills that may be unfamiliar to HCPs who have been trained in using mainly biomedical modalities in managing patients with chronic pain. Apart from getting the “mind shift” to start employing a more biopsychosocial approach, the Covid-19 pandemic restrictions meant that we had to deliver the interactive skills training using an online platform rather than the intended in-person training originally planned. As the training was focused on skills rather than knowledge alone, the educational model used required active participation by the trainees using a mix of role-plays, video demonstrations, home practice of the skills between sessions, and discussions. An additional challenge was that many of the participants from Indonesia and Vietnam had limited proficiency in English, and this meant translators were required to assist in ensuring the participants were able to comprehend the training and discuss their experiences with the facilitators. This session will highlight the main challenges faced in conducting the training with HCPs from different cultural and language backgrounds and how we tried to overcome these.